Thank you for bearing with us as we get the new ready!

Frequently Asked Questions


  • Why doesn’t my order process immediately?

    We will need to contact you to check additional requirements like site-access and delivery availability, before we can confirm the order.

  • Can I choose to self-collect?

    Yes, you can. If we know your arrival timing, we can prepare your order in advance and reduce your wait time.

  • I need my order urgently - what do I do?

    Please contact us.

  • When can you deliver?

    We can deliver during regular working hours on weekdays and Saturdays. If you need your order delivered outside regular working hours (for example night-work), please let us know.

  • Is there a returns policy?

    In the unlikely event that a product is defective, we will exchange the product or provide you with a full refund. Notification of any defect must be made within 5 days of the product being delivered to you. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.

  • I need to submit certificates of conformity - how do I get them?

    Please contact us.

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